At The Callver Cleaning Co., we pride ourselves on delivering professional, reliable, and people-focused cleaning services across Watford and beyond. Our mission is simple: to help businesses enjoy practical, efficient, and cost-effective cleaning solutions that support productivity and wellbeing in the workplace.

This case study explores our partnership with SQS, a dynamic company with multiple sites across the South East. From our first consultation in January 2025 through to managing cleaning and hygiene services at their flagship Scratchwood site, this journey highlights the value of our flexible approach, our attention to detail, and the trusted relationships we build with our clients.

About the Client – SQS

SQS operates in several locations across the South East of England:

• Scratchwood, Hertfordshire (head office, J2 of the M1)
• Brentwood, Essex
• Borough Green, Kent

Their team needed a cleaning provider who could deliver consistently high standards across multiple sites, while ensuring minimal disruption to daily operations.

The Challenge – Smarter Cleaning Across Multiple Sites

When SQS first approached us in January 2025, they were looking for a partner who could make their office cleaning:

• Practical – with schedules that fit around their working hours.
• Efficient – ensuring all areas were spotless without wasted time or resources.
• Cost-effective – delivering value across multiple offices.
• Less intrusive – with cleaning carried out in a discreet, professional manner that didn’t interfere with staff productivity.

Our Approach – A Step-by-Step Partnership

Step 1: Brentwood Trial (January 2025)

Our partnership began with SQS asking us to look after their Brentwood site, with cleaning services three times per week. We developed a tailored cleaning plan that included:

• Thorough office cleaning (desks, communal areas, and meeting rooms).
• Washroom hygiene services, including sanitary bins and air fresheners.
• Regular quality checks to ensure consistency.

Feedback was positive from the start. Staff noticed an immediate improvement in cleanliness and freshness, and SQS management appreciated our efficient, low-disruption service.

Step 2: Expansion to Borough Green (Spring 2025)

Impressed by the results at Brentwood, SQS asked us to extend our services to their Borough Green office in Kent. Once again, we built a plan tailored to their needs, ensuring the same level of reliability and professionalism.

Consistency across sites was important to SQS, so we ensured:

• A dedicated cleaning team familiar with each site.
• The same high standards, supported by regular supervisor visits.
• Clear communication channels with their facilities manager.

Step 3: Flagship Scratchwood Site (May 2025)

The real milestone came in May 2025, when SQS offered us the opportunity to take on their flagship Scratchwood site, the largest in their network. This site required:

• Over 22 hours of cleaning per week.
• Comprehensive office cleaning services.
• Full female sanitary services.
• Air freshener provision for washrooms.

Our team rose to the challenge, implementing a cleaning schedule that was efficient, cost-effective, and discreet, while maintaining the same high standards we had established at their smaller sites.

The Results – A Thriving Partnership

Today, we provide SQS with cleaning and hygiene services across all three of their sites. The benefits include:

1. Consistent Quality
   Every SQS office now benefits from the same high standard of cleaning and hygiene, thanks to our site-specific but unified cleaning strategies.
2. Efficiency & Value
   By streamlining our cleaning processes, we’ve ensured SQS receives maximum value from their investment, with no wasted hours or unnecessary costs.
3. Minimal Disruption
   Our teams work efficiently and discreetly, ensuring day-to-day operations at SQS continue smoothly, without interruptions from cleaning staff.
4. Trusted Relationship
   Our partnership has grown beyond a standard supplier-client relationship. The SQS team views us as an extension of their own operations, thanks to our proactive communication and personalised service.

What SQS Had to Say

We’re proud to share feedback from SQS’s facilities manager, who summed up our relationship perfectly:

“What a find Team Callver is. They look after us now at all 3 sites, including all our office cleaning requirements and full female sanitary service and air fresheners for washrooms. Brilliant service!”

This testimonial speaks volumes about the trust and satisfaction that SQS has in The Callver Cleaning Co.

Why This Matters – Our Values in Action

This case study with SQS demonstrates the values that guide everything we do at Callver:

• Flexibility – tailoring cleaning schedules to fit each site’s needs.
• Reliability – delivering consistently excellent results, week after week.
• Professionalism – ensuring minimal disruption with discreet, efficient teams.
• Partnership – building strong relationships with clients that go beyond contracts.

SEO-Focused Key Takeaways

If you are a business in Watford, Hertfordshire, Essex, Kent, or across the South East, here’s what this case study shows about our services:

• We specialise in office cleaning for multi-site companies.
• Our services include regular office cleaning, sanitary services, and washroom air fresheners.
• We deliver cost-effective cleaning solutions without compromising on quality.
• We’re experienced in managing cleaning across multiple office sites with consistent results.
• Our clients value us as a trusted partner, not just a cleaning contractor.

Conclusion

From a single site in Brentwood to becoming the cleaning partner of choice for all three SQS sites, The Callver Cleaning Co. has demonstrated the power of reliability, professionalism, and customer-focused service.

Our partnership with SQS continues to thrive, and we’re proud to support their team with office cleaning services that are practical, efficient, cost-effective, and less intrusive.

If your business is looking for a trusted commercial cleaning partner in Watford and the wider South East, we’d love to talk.

???? Contact The Callver Cleaning Co. today to learn how we can help keep your workplace spotless, welcoming, and efficient.